Dear Valued Customer,

Welcome to the new image of Cable & Wireless via the internet and virtual world of cyberspace.

I am delighted to be your new Chief Executive of Cable & Wireless St. Vincent & The Grenadines and the one given the opportunity to lead you into the future as we seek to further enhance the Customer Experience, build on our Operational Efficiencies and maintain Market Leadership in all areas of our business.

As you move around this site, rest assured that it is always our intent to provide you with the most up to date information on our product and services portfolio and to demonstrate to you our commitment to provide to you the products, services and solutions to meet your every need and lifestyle, all backed by World Class Customer Service.

Cable and Wireless is therefore indeed proud to be St. Vincent and the Grenadines true full service telecommunications provider offering Fixed Lines, Mobile, Internet and Data Services along with a host of other peripheral services.

The environment is a very dynamic one at this time and one that requires us to constantly change and reinvent ourselves to suit the new and ever changing demands that you make of us whether via this website, directly or via other mediums including our Voice of The Customer Survey that we use to listen to you and your needs, what you think of us, our product/service portfolio and your expectations of us.

Over the last few years we have reinvested significant sums into our networks, the results of which are clear today with our improved mobile coverage and services, significant growth in our Broadband High Speed Internet customer base with improved speeds and lower prices and overall improvements in our Stores and Customer Service Centres.

It is therefore my firm belief, having worked with Cable & Wireless over the last 17 years, that this is your Provider of Choice, and the company that would continue to lead you into the unknown and through the many technological advancements expected during the upcoming years. I therefore have no doubt that you’ll keep us focused, informed and well aware of your requirements and expectations of us and it is as always, our intent to listen to you and respond.

As your Chief Executive, the team and I promise and commit to deliver to each of you that World Class Customer Service you have become accustomed to and expect, a diverse product and service portfolio that continually improves as technology improves and changes and solutions to meet your every need.

We are today witnessing the dramatic shift to mobile services and accompanying devices, socialization as we’ve never seen before, content proliferation and personalization all slowly converging on us in single units and devices that would allow us to do business on the run, have fun on the run and be anywhere at anytime and have access to anything we so desire.

This is indeed the age of technology and technological advancements and Cable & Wireless is proud to be a leader and would continue to lead in all these areas, trends and the new experiences.

I therefore thank you for visiting our website, for continuing to be valued and loyal customers, for continuing to let your voices be heard in order that we meet your needs and for your ongoing trust and support in making us who we are, YOUR PROVIDER OF CHOICE.

Yours Sincerely,

ANGUS STEELE
Chief Executive