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In the unlikely event that your telephone service is out or order, you may report the fault 24-hours a day, 7-days a week. However, before reporting a fault, please carry out the following basic checks:
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Is the telephone line cord securely connected from the telephone handset to the wall jack? |
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Confirm that the telephone line cord is in good condition. |
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Connect a known working telephone handset to the telephone jack. |
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If you are still unable to hear a clear dial tone, you should proceed to report a fault. |
If the fault is the result of personally owned telephone (fax) equipment,
or wiring carried out by a private contractor, you will be charged for
attending to the fault. Please refer to Basic Telecommunication Services
Terms and Conditions Section 12 available on our website at www.candw.vc
under Telephone Service.
Please report telephone faults to Customer Care on 123 from a payphone
or another available telephone. If a phone is not available, please visit
any of our locations and a friendly Customer Service Representative will
assist you.
The Customer Service Representative who takes the details of your report will provide you with a “Fault” reference number and will also give you an estimated clearance time.
We take pride in restoring your telecommunications service within a timely manner, and our aim is to exceed your expectations. If for some reason, you are not completely satisfied with the manner in which we responded to your fault, please advise our Customer Service Manager by using one of the following options:
Or write to:
Customer Service Manager
Cable & Wireless (St.Vincent) Ltd.
P.O. Box 103
Kingstown
St. Vincent
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